/Trenton%20Systems%20Circular%20Logo-3.png?width=50&height=50&name=Trenton%20Systems%20Circular%20Logo-3.png "蘑菇传媒 Circular Logo-3")
蘑菇传媒
Service Policy
Trenton Systems' service policy is designed to ensure customer satisfaction by providing prompt and efficient assistance for any product-related issues, emphasizing transparency and reliability throughout the process.
- 蘑菇传媒 products carry a 5-year warranty. Any third-party components included in a 蘑菇传媒鈥� product are warrantied under the terms of the third-party components manufacturer for a period of up to one year.
- Any out-of-warranty products brought in for repair will incur:
- A $1000 fee for analysis per board submitted.
- A $1500 fee for analysis per system submitted.
- A purchase order is required before a service order is assigned.
- 蘑菇传媒 verifies a product鈥檚 warranty by the serial number on the part, board, or system. Requestors must identify the serial number when submitting their service request so that 蘑菇传媒 will be able to honor the requestor鈥檚 warranty agreement if the unit in question must be brought in for repair.
- 蘑菇传媒 requires that every service order submitted must also include a description of the problem, any data or debugging information collected, and a description of how the customer was able to reproduce the problem. Any service order requests that are sent to our facility without this information will incur an additional $1000 up-front fee, regardless of warranty.
- 蘑菇传媒 honors warranties for the initial purchaser of 蘑菇传媒鈥� products. If this service request is not from the original purchaser of the system or unit, please contact the supplier of the item for assistance towards a repair.
- Any units for which 蘑菇传媒鈥� technicians cannot duplicate the specified problem based on available information will incur a $1000 fee on products outside of warranty.
- Any units found to have accidental/incidental damage caused by the customer will incur an additional $2000 fee regardless of warranty. If the damage is greater than $2,000, then the requestor will need to issue a purchase order for the actual estimated cost.
- 蘑菇传媒 will cover replacement materials for in-warranty products. Out-of-warranty products with labor and material costs above $50 will be quoted for customer approval to proceed with the repair.
- The repair requestor will incur the expense of shipping a unit for repair to 蘑菇传媒. 蘑菇传媒 will pay for return shipments after in-warranty or out-of-warranty repairs are completed via UPS Ground. Should another shipment method be preferred, the requestor must provide the account number and shipment method to be utilized.
- To request an RMA, please submit a ticket
- Please contact your Account Manager if you wish to be quoted for a replacement unit for an end-of-life or unrepairable product. Should you need assistance learning whom to contact, please reach out to us at sales@trentonsystems.com to request a quote.